Document the steps followed to resolve the incident and submit knowledge base articles. Identify when an incident is a problem and convert the incident ticket to a problem ticket. If the incident is resolved, confirm the resolution with the end user. If the incident is unresolved, escalate it to the Tier 3 service desk. Basically the Jira workflow is a set of statuses and transitions that an issue moves through during its lifecycle. An issue's status indicates its current place in the project's workflow. Resolutions are the ways in which an issue can be closed, or completed, or resolved, in many ways. An issue resolution is usually set when the status is changed. 3 answers. Created and updated are system fields that are calculated for you. "Date closed" cannot be, as Jira does not know what you might consider to be the date an issue was closed - that depends on your process and workflow. If you want to see your version of closed date, you'll need to capture it as part of your workflow, then you'll be Sep 09, 2021. So in the first three, you are using date comparisons correctly in theory at least. Taking just one of the clauses as an example to explain: closed <= 2021-09-09. in human speak says "the date held in the field called closed is less than or equal to 9th September 2021". That's a perfectly good question (and to clarify "is less There are two ways: Go to your project. Locate the report option from the project sidebar. Click Reports. Click "Created vs Resolved". Go to the dashboard. If you don't have one, click on "Dashboards" from the header menu and click "Create dashboard". Give your dashboard a name. Sep 23, 2021. Hi @Evan Gilner. You just need to clear the value of "Resolution" field and remove the postfunction for clearing the "Resolved" field which holds the time when the issue was resolved. Please take a look at this page to understand the difference between the Resolution and Resolved field. said kouzibry. Hello new Jira fans👋 We’re few days away from the kickoff of our Atlassian Community Unleash events. There’s still time to register and get your free ticket to join us in a city near you! 43 views 0 3 Emma Chang yesterday Created Vs. Resolved Issues Report: Shows the number of issues created as opposed to the number of issues resolved over a period of time. Pie Chart Report: Shows the search results from a specified issue filter (or project) in a pie-chart, based on a statistic of your choice. Resolution Time Report: Shows the average time taken to resolve issues. ISul.

jira difference between resolved and closed